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Problem Sending Email - Gmail Users

Back in 2014, Google announced some changes in the sign-in security of its services which would affect any application sending usernames and passwords to the company.

Some examples of apps that do not support the latest security standards include:

  • The Mail app on your iPhone or iPad with version 6 or below
  • The Mail app on your Windows phone preceding the 8.1 release
  • Some Desktop mail clients like Microsoft Outlook and Mozilla Thunderbird

Often, Google will block anyone who tries to sign in from an app or device that doesn't meet certain standards established by them. You might see a "Password incorrect" error when trying to sign in.

To overcome this block, you would need to enable access to what Google calls "Less Secure Apps".




Allowing Users to Enable Less Secure Apps (Admin)

1. To make these changes, you must be logged to an administrator account: admin.google.com

2. From the Admin console dashboard, go to Security and then choose Basic settings.

3. Under Less secure apps, select Go to settings for less secure apps

4. In the subwindow, select the Allow users to manage their access to less secure apps radio button.

Enabling Less Secure Apps (Users)

Once an Administrator has set Allow users to manage their access to less secure apps to on, affected users within the selected group or Organizational Unit will be able to toggle access for less secure apps on or off themselves from here: https://myaccount.google.com/security (Bottom of the page)




1. Go to the "Less secure apps" section of your Account --> : https://myaccount.google.com/security (Bottom of the page)
2. Turn on Allow less secure apps. (Note: If your administrator has locked less secure app account access, this setting is hidden.)


Still having trouble signing in?

If you still can’t sign in to your account on the app, try the following:

  1. On your device’s browser, go to https://accounts.google.com/DisplayUnlockCaptcha.
  2. Enter your username and password, then enter the letters on the screen.
  3. Go back to the app and try signing in again.