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How to set up Incoming (IMAP) and Outgoing Mail (SMTP) settings?

If you are using a mail server, such as Google Apps (Gmail), Outlook 365 or even just through your web hosting, then you can have your outgoing emails from Ninjodo show up in your sent items of your inbox.

To do this you will need to know the following 4 pieces of information:

  • Incoming IMAP & Outgoing SMTP Hostname
  • Incoming IMAP & Outgoing SMTP Port
  • Required Authentication Method (Typically SSL or TLS)
  • Username (for your mailbox)
  • Password (for your mailbox)

 

Where do you find your mail settings to use in this process?

Whoever you contact (eg your webhost or web support person) when you need to create a new email account for your business is where you'll be able to find your email settings. If you use Gmail or Outlook 365, these services have your correct settings available within your setup area of those services. Gmail users we have listed below also.

 

STEPS TO SET UP EMAIL:

1. Go to your "Admin Panel", and choose Email from the left menu (https://go.ninjodo.com/settings/email)

2. Choose "Connect My Mail" from the dropdown

3.

  • For Gmail Users:
  1. For SMTP Host / Server enter the following: smtp.gmail.com 
  2. For SMTP Port enter the following: 465 or 587
  3. For Authentication Method choose SSL (for port 465) OR TLS (for port 587)
  • For Non-Gmail Users:
  1. For Authentication Method choose SSL (for port 465) OR TLS (for port 587)
  2. For SMTP Port enter the following: 465 or 587
  3. For SMTP Hostname enter your outgoing mail server name (eg mail.mycompanydomain.com or  smtp.myhostingprovideremailserver.com)
  4. For IMAP Authentication choose SSL (for port 993) or try Plain if you are using a different port number
  5. For IMAP Port enter the following: 993 or check with your hosting provider for the correct port number)
  6. For IMAP Host / Server enter your incoming mail server name (eg mail.mycompanydomain.com or imap.myhostingprovidersmailserver.com) 

4. Click "Update Settings"

 

 

5. Now scroll down to User Mailboxes

6.Click on the settings cog (on the right) of each user in your account.

7. Enter the Username (Usually the email address you are sending emails from) & Password that you log in to your email account with

8. Click "Update Settings

 

 

IMPORTANT NOTE FOR GMAIL USERS

Gmail users need to update a setting on Google to allow a 3rd party tool like Ninjodo to send the email for you.

You have now completed your settings. Send yourself or a friend a test email from inside Ninjodo to confirm you receive it and that it also shows up in your sent items.

 

NB: By default you do not need to set your Outgoing Mail SMTP to send emails from Ninjodo. But doing so will help ensure a higher delivery rate due to receiving mail servers knowing your email has definitely been sent by you.